Ordered my money back with Visa

[MATrickett]

That's certainly another one of those issues that needs to be developed. One thing to consider is that NI has registered as a limited company in Las Vegas (US) and one would imagine that it is required that the head office be detailed as correspondent to that registration. I'm not sure whether these things are public, though I cannot imagine why they would not be (and several reasons why, if they are not, they should) but perhaps another avenue to check out.

If you have not done so already I also urge you to keep a record of all the communications. Print them out and save them to a secure account. Not so that you can take legal action or some other drastically expensive option, but it might help you further on down the line.

I can definitely understand your annoyance. If I were in your situation I would be doing the same. (Indeed, the suggestion of DOA--damaged or dead on arrival, I would imagine--is something that is frequently mentioned as a reason that you should go and buy another device!)

I think that it's fairly early in the game to start negative rumours about TNT/DHL or whatever "refusing" to ship. There might be a wide number of features that are causing the issue that you are just not aware of at the moment. (Though NI should be making sure that you are aware of them.)

Good luck with the process. I would also suggest that you post a thread in the "official" forum and request that people other than Tina or another representative of NI hold off posting on it since for the most part that seems to follow the line of thread-crapping. In and of itself, if ownad (et al.) continue to clean up that forum there will be a separate message if all the support request threads have zero (official) replies.

Of course, even then there might be an explanation (not to be conflated with an excuse)--they could be building their support infrastructure over on the official site.

[trincloud]

Check their website:

Notion Ink Design Labs Pvt. Ltd.
Subramanya Arcade
Bannerghatta Road
Bangalore, Karnataka 560029
India.

I can feel with you. My Adam arrived in Berlin, but is still at TNT, so I don't know, if it's okay.
Maybe your pressure, has a truthfull result from Notion Ink. instead of "rumors" with corrupt officials here and there, problems with this and that.
Notion Ink isn't a big company and needs satisfied customers. If someone is interested in Adam, and reads all the stuff that's happening, he/she will never buy an Adam.

[MATrickett]

I agree to the general sentiment of the last statement by trincloud, but feel that it is a case of "Buyer Be Aware" rather than "Buyer Beware."

[Deecee]

For 4,5 weeks now I've tried really everything to get those guys moving or to keep them to their promises..
Not one promise was kept. I've got about 20 promises from NI and not one, really zero, was kept.
4.5 weeks I'm kicking this dead horse now.
I've ordered and paid my Adam Dec. 9th 2010, received it the last week of February and upon now I'm still empty handed.

I've got no options left, if you have any better idea..............please, I'll be very grateful.

Ben

I think the options by MATrickett are reasonable. Document, everything. Make your claim about a non functioning item with VISA and let them sort it out. Get your money back. This you should pursue. I don't think anyone would fault you for that.

You have a right to be frustrated and angry, but your allegation of fraud will be very hard to prove, and much like any anger towards a once loved and revered object, the effort uses way more energy than can be adequately replenished. Revenge is never quite as sweet as anticipated in the planning.

[clockcycle]

Which email address did you communicate with? Have you tried preorder@notionink.com?
-CC

[Levon]

I have changed the thread title so it can be better suited for the on going discussion.

[zad75455]

Thanks to Tina (over PM from this site) problem is solved within a few hours.
DHL called me half an hour after Tina announced this to me, DHL pick-up my Adam this afternoon and provided me with a Track and Trace number.

What NI Support can't arrange in 4 weeks, Tina can in 4 hours. That's amazing.

[MATrickett]

What NI Support can't arrange in 4 weeks, Tina can in 4 hours. That's amazing.

I'm glad that the situation has been resolved, though feel it should be noted that Tina is a member of NI Support. With that said, though, this should also be relieving to those that are worried about damaged/defective units and being able to return them with an improving support network.