A month ago I've received my Adam DOA, after about 4 weeks mailing, bagging, friendly asking, nasty demanding etc., NI finally agreed replacing my Adam. This took between 40 and 50 mails.
TNT would contact my shortly about picking-up my Adam. After a week of mailing I've finally received a message from NI, they had problems with TNT and now DHL would contact me shortly. Now after again 5 days of mailing NI Support they reply to nothing any more. Still nothing from DHL, TNT or NI Support.
It's one big fraud and today I've claimed my money back from Visa Insurance and filed a complained against NI because of fraud and asked Visa to ban NI worldwide to avoid making more victims. They asked all my mails to and from NI to support this action. I've send them all to Visa.
All members beware of these crooks and stay away from them. You'll end in the same **** as me.