Site Issue: Store.Notionink vs Notionink.com/store

[Deecee]

I believe it is support issue 4778.

Good Morning
The two portals do not give the user the same information. Although the order number is the same, including the xx-x, for my order, the store . notionink gives me: processed and use order number as a tracking number. The notionink . com / store site says that my payment options have expired and shows no purchase.

For some it has been the other way around. You should get the same result at both sites. If they were set up for different order batches than your user name and password should not work for the site that is not applicable to your order.

I'm sure that fixing this would reduce your inquiries.

[Stardust]

Also store . notionink gives me

Estimated shipping: Processed (P.S. Your Order no. is also your Tracking no.)
Please check your tracking status here by providing your order number as reference number

while notionink . com / store still shows

Estimated shipping: 15 February 2011

I think it should be only one "store" site, some people don't know to check both sites.

[Deecee]

I'm now officially old and bald - from tearing my hair out!

Finally got a reply from support after 9 days. This time from Sam.

Sam just said they had confirmed that one that said paid was the right information. They did not say " Oh you are right we should not have two portals", or explain why there are two sets of information. They did not explain why the order numbers changed.

I then went to my credit card portal and now have two charges - one from Notion Ink back on the 5th and one on CCA on the 14th.

AMEX and I will become very good friends over the next billing cycle, I'm sure. But at this point don't want to jeopardize the purchase, as I don't think the PO1.5 Adams have left the nest yet and by the looks of it that may not be for a few days.

This company is ripe for a business school make over by those looking for extra credit in their Junior year.

[gcrv]

One of the Directors of NI is an graduate of IIM.

[spuniun]

One of the Directors of NI is an graduate of IIM.

Not a very good endorsement for IIM