I was very happy to finally receive the pre-order email ( I never got the pre-order 1 email) and was looking forward to placing my order for a Pixel Qi Wifi model.
However, when I tried to place my order, I was stymied by the order form which refused to accept my phone number because it was in the wrong format and not long enough!
In Singapore the phone format is Country code (+65) folllowed by 8 digits. This apparently is not accepteable by the order form which kept asking me to correct my phone number because it was lacking the phone format and length of a us phone number.
I thought of padding the phone number with leading zeroes but I was worried that putting a false number here would automatically block my purchase since the clearing agency sometimes verifies the phone number against their records.
I sent an email to the support address to ask if they could fix/suggest something but I got no feedback.
So after missing the pre-order 1 , it appears that I will need to miss the pre-order 2 as well, because of this.
I am very disappointed that such a silly thing like a bad formating in an order form can block my ordering.
Two suggestions to Notion Ink
1. Don't assume all phone numbers around the wold follow the same convention of length and format.
If you want to make phone numbers manadatory in your order form, don't validate the field based on format and length - only validate that it is numeric.
2. Don't make the State/Province field mandatory - Not all countries have states/provinces either.
Bottom line, I wanted to order, but I cannot order so I will now probably start looking at the Xoom or other alternatives...
I cannot wait any longer - I postponed my purchase of a tablet for over a year, since I first heard of the Adam... now I am no longer wiling to wait for pre-order3!
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